All items are shipped UPS, as per customer’s choice. Items are shipped prepaid and added to the invoice. All orders are processed and shipped as quickly as possible. Usually orders are shipped within two business days of receipt of payment. Many times, orders are shipped the same or very next business day. Under normal circumstances, there are times due to high order volume, when it may take up to 5 business days to ship.
Please note, that when a customer chooses UPS Next Day Air, UPS Second Day Air, UPS Third Day Air, that those express shipping terms apply to the parcel from the time it is shipped, NOT from the time the order is placed. Although we place the highest priority on orders with express shipping services, the same shipping policies apply. UPS does not deliver on Saturdays or Sundays, Saturday Shipping is a special fee on top of the normal Two Day and Next Day Air charges (please call us if you require this emergency service). We DO NOT guarantee that any order will be shipped from our warehouse any sooner than 5 business days from the time payment is received. Regarding carriers, we make no guarantees as to the time a carrier may take once an item is shipped. We are not responsible for any delays due to a carrier's lack of performance. A special note during the holidays. The period from Thanksgiving to Christmas is an especially slow time to receive shipment. Please be patient if you are waiting on a parcel during this time. Again, a carrier's lack of performance is out of our control.
Any address corrections or address change charges from UPS will be billed to customer, such as missing apartment numbers, incorrect zip codes, and so forth. These changes are billed by UPS separately, so please be sure to double check your address information before submitting order. In placing your order, verify that your shipping address is complete and correct. Should the address information provided be incorrect, you may be responsible for an additional $21.00 address correction charge from UPS as stated above. PO Boxes are not allowed in the address information, we must ship to a physical address.
All packages unless otherwise requested in writing, will be shipped with ‘Signature Required’ to prevent fraud, theft, and damage to packages.
Free Shipping
All orders within the contiguous US that meet the requirements and have a total of $99.00 or more in eligible items and products are eligible for complimentary shipping. Please note that some items are not included in the free shipping promotion.
International Customers
UPS offers to select Countries/Cities UPS Express, it is not available for all countries (Most of the United Kingdom, France, Sweden, Canada, and Germany qualify), UPS Express is approximately 2-4 business day shipping speed to these areas. Most countries qualify for UPS Expedited, it is usually the cheapest international option (5-7 business days) and it is our default choice. If for some reason, neither option produces a shipping cost, then in most cases UPS Saver Express is the only option available for your country, UPS Saver Express is right in the middle of UPS Expedited and UPS Express in terms of cost and speed (4-7 business days).
International Orders and Importation Policies
All items sold on this site are available to international customers residing outside of the United States. It is the customer’s responsibility to know the importation restrictions of the country in which they reside. Importation fees and duties, maybe required to import certain items into your country, it is the customer's responsibility to handle fees required by your customs office. In addition if required, any licensing, business licenses, or required certifications by your country must be furnished and presented by the importer of customer upon arrival of the package to the customs office in your country. The customer assumes all liability regarding the importation of any item purchased. At no time will Research Laboratory Supply, Inc. be held responsible for non-delivery of any order that is stopped by the Customs of the country in which the customer resides. In the event that the Customs of the country in which the customer resides seizes a package because the customer purchased an item that is regulated or not allowed for importation into their respective country, the customer agrees to waive all rights to any claim against Research Laboratory Supply, Inc. At no time will Research Laboratory, Inc. be responsible for issuing a credit or refunding any monies for any package that is seized by the Customs of the country in which the customer resides.
Note for international customers: We have now instituted a service called “Zonos”, which upon checkout will not only convert the total charges into your countries currency, it will also provide you with the cost of COD, VAT and taxes imposed by your country upon importation. You have the option of paying for these importation fees up front at checkout, or when you receive the package. Be aware that a refusal of delivery / pick up is NOT deemed a return. If an international customer refuses delivery or pick up, and wishes to have the courier return the shipment to Med Lab Supply, they will be subject to a 15% re-stocking fee, no refund of original shipping charges, and any and all cost of return, duty, tax, and brokerage fees imposed by the courier will be deducted from any credit due to the customer upon receipt of original shipment in resalable condition.
Undeliverable Packages
All packages that are termed undeliverable due to insufficient, incomplete, non deliverable addresses, or not having someone 18 years or older at the shipping address to provide a signature confirmation are subject to a $10.00 service charge for UPS ground package or $21.00 for a UPS priority shipped package, depending on weight and service of original order. In addition to the service charge, the customer will be responsible for any further shipping charges should the customer choose to have the package re-shipped. Refunds will be given in the form of a store credit for the merchandise minus the $10.00 or $21.00 charge and in other charges imposed by UPS, depending on the original shipping service, and a 15% restocking fee. In order to receive a store credit, you must have an online account with Research Laboratory Supply, Inc (d.b.a. Med Lab Supply).
