Frequently Asked Questions
Help Center: FAQ's
Find quick answers to your questions about orders, shipping, returns, and product support for a seamless shopping experience.
Easily manage your orders with clear guidance on placing, modifying, tracking, and payment options for a smooth experience.
Browse our catalog, add items to your cart, and proceed to checkout. You can create an account or checkout as a guest.
Yes, once your order ships, you’ll receive a tracking number via email. Use this to track your order’s progress.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Orders can only be modified or canceled before shipping. Please contact our Customer Service immediately at +1 (800) 660-5998 or customerservice@medlabsupply.com.
Understand our shipping options, delivery times, costs, and pickup services to get your orders conveniently and on time.
Currently, we only ship within the United States.
Standard shipping usually takes 3-7 business days, depending on your location. Expedited shipping options are also available at checkout.
Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
Yes, local pickup is available at our store: 2939 N. Powerline Road, Pompano Beach, FL 33069, USA.
Find solutions for product inquiries, technical support, or handling issues with damaged or defective items efficiently.
Contact us immediately at customerservice@medlabsupply.com or call +1 (800) 660-5998. Please include your order number and photos of the damaged product.
Product details are listed on each product page. For additional support, contact our team at customerservice@medlabsupply.com.
Yes, we offer discounts for bulk purchases. Contact us at bulkorders@medlabsupply.com for pricing details.
Learn about our hassle-free return process, refund policies, and guidelines for exchanges to ensure your satisfaction.
We accept returns within 30 days of delivery for unused, unopened items in their original packaging.
Customer satisfaction is our top priority at Med Lab Supply. As such, we would like you to be completely satisfied with your purchase. If you need to return an item, please contact our customer service department within 30 days of receipt of your purchase. Any item being returned for any other reason other than it being defective or shipped in error, may be subject to a 15% restocking fee.
Contact our Customer Service team at customerservice@medlabsupply.com with your order number and reason for return. We’ll guide you through the process.
Before returning any item, please obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Items returned without a RMA number will receive a store credit for merchandise minus 15% restocking fee.
Refunds or replacements are issued once the returned item is received and inspected.
Yes, the following will not be accepted for return, for any reason unless deemed defective or shipped in error. Items that have been discontinued, items that are outdated, shelf worn, used or defaced, unsuitable for re-sale, chemicals or oils that have been opened, certain medical supplies and custom orders are non-returnable for safety reasons.
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