Customer satisfaction is our top priority at Med Lab Supply. As such, we would like you to be completely satisfied with your purchase. If you need to return an item, please contact our customer service department within 30 days of receipt of your purchase. Any item being returned for any other reason other than it being defective or shipped in error, may be subject to a 15% restocking fee. Shipping fees for errored orders will not be refunded. All items returned must be returned new, unused, in its original packaging, any accessories provided by the manufacturer, and in resalable condition. Return shipping costs will be at the customer's expense. All returns will be inspected prior to issuing credit.
Before returning any item, please obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Items returned without a RMA number will receive a store credit for merchandise minus 15% restocking fee.
If you paid for your order via credit card, Paypal, or Google checkout, your account will be credited back for the appropriate amount once the products have been received. If you paid with a check, western union transfer, or money order; please allow 2 – 4 weeks to receive your refund check from Med Lab Supply from the time we receive the returned products. If you wish to waive the 15% restocking fee, you may have your refund in the form of a store credit. Restocking fees may also be waived if purchasing another item of equal or greater value. Restocking fees will be refunded once the new order has been processed.
If you are returning an item that is defective or shipped in error, we apologize for your inconvenience. We will refund the costs or the products, plus original shipping cost and supply return shipping slip via UPS.
The following will not be accepted for return, for any reason unless deemed defective or shipped in error. Items that have been discontinued, items that are outdated, shelf worn, used or defaced, unsuitable for re-sale, chemicals or oils that have been opened, products that have been shipped outside the United States.
Drop Ship Orders
Benchmark Laboratory Equipment items are drop ship only items. Dropship orders ship within 7 to 10 business days after order has been placed. All dropships orders ship only to US locations. All equipment returned will be access a 15% restocking fee, unless due to manufacturer defect. For expedited shipping or to ship to an outside US location, please contact our customer service department for additional fees.
Product Acceptance
Extreme care is used when packing your orders. All items are checked, rechecked and packed by experienced personnel. Should discrepancies occur, please contact us immediately so we may resolve the issue. All claims of shortage, incorrect items or damage MUST BE MADE WITHIN FIVE (5) DAYS OF RECEIPT OF OUR ORDER. Major damage should be reported immediately to and inspected by the carrier. We will lend any and all assistance in helping to process your claim. For damage cause by UPS delivery: All packing materials should be kept until inspected by a UPS representative. If the customer does not notify MED LAB SUPPLY within five (5) after the receipt of the order, the order shall be deemed to conform to the terms provided herein and shall be irrevocably accepted by the customer.
Order Cancellations
If you need to cancel your order you must notify MED LAB SUPPLY via telephone (800) 660-5998, before 3:45pm EST on the day you place your order to receive a full credit. Orders cancelled after 3:45pm EST of the order date may receive full credit, if package has not shipped. If you cancel your order after it has shipped, you will receive credit minus a 15% restocking fee and any applicable shipping charges.
Changes to Existing Orders
Due to the manner in which our orders are processed for shipment, we cannot add to, or modify an existing order once it has been submitted. We can only cancel an order IF it has not yet been shipped. If you need to add to or change an existing order, you may call or e-mail our customer service department and cancel your existing order, IF it has not yet shipped, and then you must re-submit a new order with the changes or additions you wish to make. You must re-submit your order through the on-line check out process. We cannot process, change, or modify any orders via e-mail or phone. We can only cancel orders. If your order has already shipped then you must place an additional order.
Clearance Items
All clearance items are considered final sale and do not carry manufacturer’s warranty.
