Terms and Conditions
Prices
All prices are current at the time of publication, however, are subject to change without notice. Your request for quotation for a bulk quantity on any item will be furnished promptly.
Payment Terms
All payments must be received and must clear before any items are shipped. No C.O.D. orders are possible. All orders must be placed via the www.eMedLabSupply.com web site. Telephone orders, purchase orders, or net 30 billing is not available at this time.
Forms of Payment:
MasterCard, VISA, AMEX, PayPal, Google Checkout, Discover, Western Union, Money Order, Check, or Cash. All funds must be in US Dollar Currency.
Credit Card Fraud:
Please note that all credit cards are charged at the time of checkout as to help prevent fraudulent orders. If you complete the checkout process using a credit card, Paypal, or Google checkout as a form of payment, you are certifying that you have the consent of the card holder and all charges are lawful. For protections to our customers, you may be asked to fill out a credit card authorization form, if your order is being shipped to an address different than the credit card billing address, is over 500 US dollars, or is an international order.
If you are caught violating this policy we will forward the transaction to the proper authorities in your region. We take credit card fraud very seriously and will aggressively pursue prosecution to the fullest extent permissible by law. All transactions are logged with IP address and we will use any and all means to have violators prosecuted, no matter how small the transaction.
Shipping Terms
All items are shipped UPS, as per customer’s choice. Items are shipped prepaid and added to the invoice. All orders are processed and shipped as quickly as possible. Usually orders are shipped within two business days of receipt of payment. Many times orders are shipped the very next business day. However, there are times due to high order volume, when it may take up to 5 business days to ship. Regardless of order volume, we guarantee all orders will be shipped from our warehouse no later than 5 business days from the time payment is received.
Please note, that when a customer chooses UPS Next Day Air, UPS Second Day Air, UPS Third Day Air, that those express shipping terms apply to the parcel from the time it is shipped, NOT from the time the order is placed. Although we place the highest priority on orders with express shipping services, the same shipping policies apply. We DO NOT guarantee that any order will be shipped from our warehouse any sooner than 5 business days from the time payment is received. Regarding carriers, we make no guarantees as to the time a carrier may take once an item is shipped. We are not responsible for any delays due to a carrier's lack of performance. A special note during the holidays. The period from Thanksgiving to Christmas is an especially slow time to receive shipment. Please be patient if you are waiting on a parcel during this time. Again, a carrier's lack of performance is out of our control.
“All packages unless otherwise requested in writing, will be shipped with ‘Signature Required’ to prevent fraud, theft, and damage to packages.”
International Customers
UPS offers to select Countries/Cities UPS Express, it is not available for all countries (Most of the United Kingdom, France, Sweden, Canada, and Germany qualify), UPS Express is approximately 2-4 business day shipping speed to these areas. Most countries qualify for UPS Expedited, it is usually the cheapest international option (5-7 business days) and it is our default choice. If for some reason, neither option produces a shipping cost, then in most cases UPS Saver Express is the only option available for your country, UPS Saver Express is right in the middle of UPS Expedited and UPS Express in terms of cost and speed (4-7 business days).
International Orders and Importation Policies
All items sold on this site are available to international customers residing outside of the United States. It is the customer’s responsibility to know the importation restrictions of the country in which they reside. The customer assumes all liability regarding the importation of any item purchased. At no time will Research Laboratory Supply, Inc. be held responsible for non-delivery of any order that is stopped by the Customs of the country in which the customer resides. In the event that the Customs of the country in which the customer resides seizes a package because the customer purchased an item that is regulated or not allowed for importation into their respective country, the customer agrees to waive all rights to any claim against Research Laboratory Supply, Inc. At no time will Research Laboratory, Inc. be responsible for issuing a credit or refunding any monies for any package that is seized by the Customs of the country in which the customer resides.
Undeliverable Packages
All packages that are termed undeliverable due to insufficient, incomplete or non deliverable address are subject to a $5.00 service charge. In addition to the service charge, the customer will be responsible for any further shipping charges should the customer choose to have the package re-shipped.
Return Policy
Customer satisfaction is our top priority at Med Lab Supply. As such, we would like you to be completely satisfied with your purchase. If you need to return an item, please contact our customer service department within 30 days of receipt of your purchase. Any item being returned for any other reason other than it being defective or shipped in error, may be subject to a 15% restocking fee. All items returned must be returned new, unused, in its original packaging, any accessories provided by the manufacturer, and in resalable condition. Return shipping costs will be at the customer's expense. All returns will be inspected prior to issuing credit.
Before returning any item, please obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Items returned without a RMA number will be returned to customer freight collect.
If you paid for your order via credit card, paypal, or google checkout, your account will be credited back for the appropriate amount once the products have been received. If you paid with a check, western union transfer, or money order; please allow 2 – 4 weeks to receive your refund check from Med Lab Supply from the time we receive the returned products.
If you are returning an item that is defective or shipped in error, we apologize for your inconvenience. We will refund the costs or the products, plus original shipping cost and supply return shipping slip via UPS.
The following will not be accepted for return, for any reason unless deemed defective or shipped in error. Items that have been discontinued, items that are outdated, shelf worn, used or defaced, unsuitable for re-sale, chemicals or oils that have been opened, products that have been shipped outside the Unites States.
Restocking fees may be waived if purchasing another item of equal or greater value. Restocking fees will be refunded once the new order has been processed.
Product Acceptance
Extreme care is used when packing your orders. All items are checked, rechecked and packed by experienced personnel. Should discrepancies occur, please contact us immediately so we may resolve the issue. All claims of shortage or damage MUST BE MADE WITHIN FIVE (5) DAYS OF RECEIPT OF OUR ORDER. Major damage should be reported immediately to and inspected by the carrier. We will lend any and all assistance in helping to process your claim. For damage cause by UPS delivery: All packing materials should be kept until inspected by a UPS representative. If the customer doe not notify MED LAB SUPPLY within five (5) after the receipt of the order, the order shall be deemed to conform to the terms provided herein and shall be irrevocably accepted by the customer.
Order Cancellations
If you need to cancel your order you must notify MED LAB SUPPLY via telephone (800) 660-5998, before 3:45pm EST on the day you place your order to receive a full credit. Orders cancelled after 3:45pm EST of the order date may receive full credit, if package has not shipped. If you cancel your order after it has shipped, you will receive credit minus a 15%restocking fee and any applicable shipping charges.
Changes to Existing Orders
Due to the manner in which our orders are processed for shipment, we cannot add to, or modify an existing order once it has been submitted. We can only cancel an order IF it has not yet been shipped. If you need to add to or change an existing order, you may call or e-mail our customer service department and cancel your existing order, IF it has not yet shipped, and then you must re-submit a new order with the changes or additions you wish to make. You must re-submit your order through the on-line check out process. We cannot process, change, or modify any orders via e-mail or phone. We can only cancel orders. If your order has already shipped then you must place an additional order.
Clearance Items
All clearance items are considered final sale and do not carry manufacturer’s warranty.
The Sale of Syringes and Hypodermic Needles
1. Regulations on the purchase of syringes and needles vary from state to state. It is the customer’s responsibility to know and comply with the laws governing the district in which they live.
2. The customer is certifying that he/she is 18 years old, or older and that the syringes or needles being purchased are intended for lawful use.
3. The customer is certifying that the syringes or needles being purchased are not being used to introduce any controlled or illegal substance into the human body.
4. MED LAB SUPPLY reserves the right to restrict or refuse sale to any person who may not be in compliance with our stated company policies on the sale and use of syringes and needles.
Limit of Liability
MED LAB SUPPLY, as a distributor for the products described in this catalog, warrants that representations for the products described, accurately reflect the manufacturer's representations to MED LAB SUPPLY. MED LAB SUPPLY therefore, expressly disclaims any and all warranties, whether implied, expressed or statutory, including the warranty of FITNESS FOR USE and MERCHANTABILITY. MED LAB SUPPLY will, in no event, be liable for any consequential or incidental damages caused by the use of any products described in this catalog.
The customer is certifying that all products and materials being purchased are being obtained for lawful use only. All of the products must be handled only by qualified and trained individuals. When purchasing these products, the customer acknowledges that there may be hazards associated with their use. The Customer represents and warrants to MED LAB SUPPLY that from customer's own independent review and study, the Customer is fully aware and knowledgeable about (I) the health and safety hazards associated with the handling of the products purchased; (II) industrial hygiene controls necessary to protect its workers from such health and safety hazards; (III) the need to adequately warn of health and safety hazards associated with products; and (IV) government regulations regarding the use of and exposure to such products. MED LAB SUPPLY, at its sole discretion, reserves the right to limit the sale of any product, or to refuse the sale of any product to any customer deemed unqualified to make such a purchase. What may be legal in one jurisdiction may not be legal in another. It is the Customer's responsibility to know and to abide by all of the laws and regulations of the jurisdiction in which you live or conduct business that may be related to the use of any product the Customer may purchase.
The www.eMedLabSupply.com site contains links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by MED LAB SUPPLY of the content on such third party websites. MED LAB SUPPLY is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk. Your use of third-party websites is subject to the Terms and Conditions of the use of such sites.
IN NO EVENT SHALL MED LAB SUPPLY, OR ANY OF IT'S OFFICERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER PURCHASER'S CLAIM IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. IN CONSIDERATION OF THE SALE OF PRODUCT TO PURCHASER, THE PURCHASER AGREES TO INDEMNIFY AND HOLD MED LAB SUPPLY, OR ANY OF IT'S OFFICERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES HARMLESS FROM ANY AND ALL CLAIMS, EXPENSES (INCLUDING LEGAL FEES AND ACCOUNTING FEES), LOSSES AND LIABILITY OF ANY NATURE WHATSOEVER ARISING OUT OF PURCHASER'S HANDLING AND/OR USE OF PRODUCT, WHETHER USED ALONE OR IN COMBINATION WITH ANY OTHER PRODUCT.
You acknowledge that no joint venture, partnership, employment, or agency relationship exists between MED LAB SUPPLY and you, as a result of your use of www.eMedLabSupply.com. You agree not to hold yourself out as representative, agent or employee of MED LAB SUPPLY, and that MED LAB SUPPLY will not be liable by reason of any representation, act or omission by you.
All statements of policy, prices and specifications are subject to change or withdrawal.
